Related Terms

Our store does not accept split orders. If customers wish to split the products in the order after placing an order, our store will only cancel the order and customers must place separate orders for different products. This also means that they may lose the free shipping and other shopping discounts (if any) enjoyed by the original order.

Since all delivery units have the opportunity to send delivery notifications, collection notifications or email status update notifications via SMS, customers are responsible for confirming that the phone number provided in the order is correct and can effectively receive SMS. If the customer is unable to receive the relevant SMS and is unable to pick up or return the item, the customer will be required to pay the re-delivery fee according to our store policy.

Shipping Fee

-Free local shipping in Hong Kong for purchases over HKD$800
-Shipping fees vary depending on the region/weight of each order, please check the payment page for details
-Remote surcharges are charged for outlying islands

Number of days and delivery methods

-Generally, non-customized products will be shipped within 3 days after ordering. It will arrive in about 1 to 2 weeks (depending on the region).
-Products are generally shipped by “S.F. Express”

Shipping Progress

After the product is shipped, the system will notify you of the tracking number of the order via email. It is your responsibility to check the shipping progress yourself. Generally, S.F. Express will complete the first delivery or send a collection notice via SMS within 1-2 working days from the date of shipment (depending on the selected delivery service). If the customer does not receive the relevant notification or delivery within a reasonable time, please contact S.F. Express as soon as possible to inquire.

If the goods are sent out and additional fees or returns are incurred due to factors not caused by our store, including but not limited to late collection, wrong address, wrong phone number, missed delivery or failure to receive collection notice, our store will not bear the relevant responsibility and any expenses and losses incurred, and you must pay the relevant fees yourself. If the goods are returned under this circumstance, our store will notify you by email/WhatsApp after receiving the return. You must pay the re-delivery fee, the additional fee (if any) incurred due to late collection or return of the order and supplement the correct information (if any) before the deadline according to the instructions, and our store will send it again. If the customer has not responded to the relevant email/WhatsApp within 7 days after sending it, it will be deemed that the customer has abandoned his order and the goods. In this case, we will not refund or compensate you, and have the right to deal with the goods in the relevant order without any responsibility.