We do not accept returns on our products.
We will only accept exchanges if the product is damaged upon receipt.
If the product is damaged upon receipt, please contact us within 7 days of receipt.
The return procedure is as follows:
1. WhatsApp (852) 6086 1952 with the order number and a photo of the damaged product.
After confirmation, we will reply with the return details. Please return the damaged product along with all packaging materials.
If a replacement product cannot be provided, the amount you paid will be refunded to your credit card.
* We are sorry that we cannot return or exchange products if the order quantity or the content of the ordered products is incorrect.
* If the customer fails to contact NIKKONG VIGOROUS within 7 days, we reserve the right to cancel the return or exchange of the product.
* Items that have been opened, used, or damaged for personal reasons cannot be returned or exchanged.
* Only one return is allowed per order.

Receive a Refund

If a replacement item is not available, the amount you paid will be refunded to your credit card.
NIKKONG VIGOROUS cannot refund customs duties and sales taxes. However, you may be able to contact your local customs office to claim back these fees.
Please note that due to the different processing times required by different credit card companies, it may take up to 2-3 months for a refund to be processed.

Shipping Costs for Returned Items

Shipping costs and refund fees for items returned or exchanged at customer request are borne by the customer.

Policy Statement

Returns and exchanges must be completed within the date specified in the return confirmation email, and the item must be new and unused.
We will not accept returns or exchanges for items that do not meet the requirements.

Delayed Returns

If the customer fails to contact NIKKONG VIGOROUS within 7 days, we reserve the right to cancel the return or exchange of the goods.

Cancellation of Orders

Orders cancelled due to customer needs, such as wrong purchase of goods, change of payment method, etc., will be charged a 5% handling fee.

#The goods are shipped only after confirmation of packaging. We are not responsible for damage caused during transportation.
#All gifts and special items are not returnable or exchangeable.
#No cash refunds are accepted.
#If it is not a product quality issue, you must bear the shipping cost of the return or exchange.

In case of any dispute, NIKKONG VIGOROUS reserves the right to make the final decision and has the right not to accept returns or exchanges.